About this role

  • Location

    New York

  • Salary

    Negotiable

  • Type

    Permanent

  • Division

    Clinical Operations Jobs, Pharmaceutical Scientific & Clinical Development Jobs

  • Reference

    PH-2-OKR

  • Start date

    ASAP

  • Managing this role

Managing Director

Olivier Kerckhove

+44 (0) 203 854 3095

olivier.kerckhove@xplorepharma.com

Description

We are currently hiring an experienced Project Manager for the Early Access Programs of one of our Partners.

Key Responsibilities include :

 

  • Key Point of Contact for program delivery on a number of Early Access Programs
  • Coordinate  internal resource to Secure outstanding service and client experience throughout the full program.
  • Create and deliver against program specific KPIs and account relationship development objectives
  • Support the Project Director in the setting up of industry leading systems and processes to ensure successful program delivery
  • Map timelines and project plans for launch
  • Work within budget and in line with forecasts
  • Analyze client satisfaction and identify solutions to exceed  expectations
  • Identify and implement operational efficiencies and program enhancements
  • Ensure quality and regulatory requirements are met and ensure all country-specific requirements are followed
  • Take a leading role within the Patient Access Management team
  • Engage with clients to understand their perspectives and challenges – seek ways to improve our service to overcome these challenges
  • Seek new business opportunities for the Early Access  business
  • Take an active role within the business development of the Early Access Division (Us and International)
  • Provide customers with a tailored service for individual requirements to ensure service offerings exceed client expectations
  • Promote patient centricity throughout all programs 

 

 

Required Knowledge, Skills and Abilities

  •  Early Access Program project management experience for at least 2 years
  •  Outstanding track record of client facing service levels
  •  In depth knowledge of the drug development process and pharma industry experience
  •  Demonstrated commitment to patient access to critical treatments
  •  Knowledge of GDP, PV, GCP and EAP regulations
  •  Experience working in a matrix organization
  •  Effective presentation skills, relationship building and networking skills
  •  Bachelor’s degree in a Healthcare/Science related subjects
  •  Great Communication skills, ideally we are looking for a person who can motivate, effectively manage customer expectations and build strategic partnerships with clients
  • Other languages desirable
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